Lady Derringer prides itself on offering the highest quality merchandise while fulfilling customer orders accurately. If you are not totally stoked about your item or you would like a different size simply return the unused item in its original packaging with tags attached within 14 calendar days of purchase.
Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it through registered post.
Due to the limited availability and personalization of each edition, returned items will incur a 6% restocking fee.
We will credit your original method of payment within 14 business days of return of item, minus original shipping charges.
Contact us if you would like to make an exchange prior to shipping so we can place your desired item on hold for you.
Exchanges will be processed within 5 - 7 business days. (NO re-stocking fee)
All items returned to us must be in original purchase condition.
- All tags, stickers are intact.
- The items has not been worn, washed or dry cleaned.
- The exchanged items are accompanied by original purchase receipt.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- We do not accept returns/exchanges on any sale items.
If you receive a defective product, you must notify us within 48 hours of receiving the product to be eligible for a exchange/refund.
* Derringer Designs is not responsible for any shipping charges, which occur from a return/exchange.
* We reserve the right to refuse a refund request if it does not comply with our policy.
* Please note that shipping charges are non refundable
Lady Derringer merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
Please feel free to contact us with any questions